Product Change Notification PCN 01272022-001 (Conduit IP67 - mPower) January 27, 2022
Product Change Notification
MultiTech Conduit® IP67 Base Station
Select Devices Include:
Product Change Notification (PCN) Number
PCN 01272022-001 (Conduit IP67 - mPower)
Overview
In response to the global demand for semiconductors and microelectronics, MultiTech has qualified substitute components for MultiTech Conduit® IP67 Base Station (MTCDTIP Series). In addition to substitute components, an updated version of mPower Edge Intelligence Software is required.
Schedule:
- Starting in February 2022, MultiTech will ship select MTCDTIP devices with substitute components
- Starting in February 2022, select MTCDTIP devices shipping from MultiTech will require an updated version of mPower embedded software
- See part numbers impacted for details
- See Schedule for Date of Manufacture details
Suggested Action Plan
Customers
- Recognize that MTCDTIP device shipments starting in 2022 will include an updated version of mPower
- Evaluate new MTCDTIP devices and updated mPower version with your application and make updates if needed
- Additional information
- Technical inquiries: support.multitech.com
- Sales inquiries: email sales@multitech.com
Distributors
- Forward this announcement to others in your organization who are actively involved in the sale or support of programmable IoT gateways
- Notify existing customers that select MTCDTIP devices are now shipping with substitute components and an updated version of mPower software
- Encourage customers to evaluate new MTCDTIP devices and updated mPower version in their environment. Updates to the mPower operating system may result in updates to the customer application
Hardware Overview - MTCDTIP with Substitute Components
The MTCDTIP devices with original components require a number of long lead time items that challenge MultiTech’s shipping schedule and our customers’ deployment schedules. MultiTech has qualified substitute components for select MTCDTIP devices to reduce the need for longer lead time components. Starting in February 2022, select MTCDTIP devices ship with substitute components and an updated version of mPower software.
Overview of Changes
| MultiTech Conduit Programmable Gateway |
MTCDTIP Original Components |
MTCDTIP Substitute Components |
|---|---|---|
| Models Impacted | See part numbers impacted | See part numbers impacted |
| New Model Numbers | Existing model numbers will continue to be used | |
| Technical Overview of Hardware Change |
Original device design | Substitute components |
| Hardware Version (*) | MTCDTIP-0.0 | MTCDTIP-0.1 |
| mPower Versions | mPower 5.3.X mPower 5.2.X mPower 5.0.X |
mPower 5.3.7 |
| mPower Downgrade Protection |
Not required | Downgrade protection prevents earlier versions of mPower from being loaded |
| Date of Manufacture | Starting October 2017 DOM 2017.11.01 (DOM differs by model) |
Starting February 2022 DOM 2022.02.01 (DOM differs by model) |
Identifying MTCDTIP Hardware
There are a number of ways to determine if the MTCDTIP device includes original components or substitute components:
- Model Numbers:
New model numbers are not required for MTCDTIP devices using substitute components. Existing model numbers will continue to be used. - Hardware Version:
- MTCDTIP device with original components – Hardware Version “MTCDTIP-0.0”
- MTCDTIP with substitute components – Hardware Version “MTCDTIP-0.1”
- API Commands:
The MTCDTIP uses RESTful JSON API for managing configurations, polling statistics, and issuing commands. Executing either of the following API commands will return the hardware version of the MTCDTIP device:- API Commands:
- https://192.168.2.1/api/system
- https://192.168.2.1/api/system/hardwareVersion
- Instructions:
- Log into the MTCDTIP device using a web browser
- Open a new tab and enter https://192.168.2.1/api/system or https://192.168.2.1/api/system/hardwareVersion
- Command is case sensitive
- Change the device IP address if necessary
- API Commands:
- Press Return
- MTCDTIP device returns one of the following responses
- “hardwareVersion” : “MTCDTIP-0.0”, - MTCDTIP device with original components
- “hardwareVersion” : “MTCDTIP-0.1”, - MTCDTIP with substitute components
MultiTech DeviceHQ® is a cloud-based tool set for managing the latest generation of MultiTech devices, including the MTCDTIP devices. On the DeviceHQ Device Page, ensure that the Hardware field is chosen as a column selection in order to identify the hardware version.
Once this selection is made, the DeviceHQ dashboard will show the hardware version of each device:
- MTCDTIP-0.0 - MTCDTIP device with original components
- MTCDTIP-0.1 – MTCDTIP device with substitute components
mPower Edge Intelligence Overview
mPower™ Edge Intelligence is MultiTech’s embedded software offering delivering programmability, network flexibility, enhanced security and manageability for scalable Industrial Internet of Things (IIoT) solutions. mPower Edge Intelligence simplifies integration with a variety of popular upstream IoT platforms to streamline edge-to-cloud data management and analytics, while also providing the programmability and processing capability to execute critical tasks at the edge of the network to reduce latency, control network and cloud services costs, and ensure core functionality – even in instances when network connectivity may not be available.
MTCDTIP devices with substitute components (hardware version MTCDTIP-0.1) will begin shipping with mPower 5.3.7. mPower Software Release Notes can be downloaded at
https://www.multitech.com/documents/publications/sales-flyers/mPower%20Software%205.x.x%20Conduit%20Gateways.pdf
mPower Software Release Notes is a separate document and includes the release notes and cumulative changelog for mPower Edge Intelligence embedded software. Detailed information is listed in reverse chronological order, starting with the most recent mPower release:
- Operating system updates
New hardware supported
New features
Enhanced features
Known behaviors
Bug fixes
Feature deprecations
Schedule
MTCDTIP devices with substitute components and mPower 5.3.7
- Manufacturing: Starting February 2022
- Date of Manufacture: Starting February 1, 2022
- See part numbers impacted for details
- Identifying Date of Manufacture (chassis label)
Ordering Part Numbers Impacted
The following ordering part numbers are impacted by these updates:
| Model Name Ordering Part Numbers |
Ordering Part Numbers | Ordering Part Numbers |
|---|---|---|
| Conduit® IP67 Base Station | ||
| Status: Active | Status: Active | mPower version |
| MTCDTIP-266A-868 (1) MTCDTIP-266A-868/2 (1) MTCDTIP-266A-915 (1) MTCDTIP-266A-915/2 (1) |
MTCDTIP-L4E1-266A-868 (1) MTCDTIP-L4E1-266A-868/2 (1) MTCDTIP-L4E1-266A-868-NLA (1) MTCDTIP-L4E1-266A-915 (1) MTCDTIP-L4N1-266A-915 (1) MTCDTIP-L4N1-266A-915/2 (1) MTCDTIP-LAP3-266A-915 (1) MTCDTIP-LAP3-266A-915/2 (1) |
mPower 5.3.7 |
Footnotes:
| mPower Version | Manufacturing Updates |
Comments | |
|---|---|---|---|
| (1) | mPower 5.3.7 | February 2022 | Active devices start shipping with substitute components and mPower 5.3.7 |
Additional Information
If you have any questions regarding this Product Change Notification/Software Release Notice, please contact your MultiTech sales representative or visit the technical resources listed below:
World Headquarters – USA
+1 (763) 785-3500 | sales@multitech.com
EMEA Headquarters – UK
+(44) 118 959 7774 | sales@multitech.co.uk
MultiTech Developer Resources:
www.multitech.net
An open environment where you can ask development related questions and hear back from MultiTech engineering or a member of this community.
Knowledge Base:
http://www.multitech.com/kb.go
Immediate access to support information and resolutions for all MultiTech products.
MultiTech Support Portal:
support.multitech.com
Create an account and submit a support case directly to our technical support team.
MultiTech Website:
www.multitech.com
Trademarks and Registered Trademarks
Conduit, mCard, MultiTech and the MultiTech logo are registered trademarks of Multi-Tech Systems, Inc. All other trademarks or registered trademarks are the property of their respective owners.